Frequently Asked Questions

1. How long does the return period last?

Answer: The return period lasts for 30 days from the day the customer receives the package.

2. How long will it take to get my order?

Answer: It takes approximately 2-4 business days for order processing and an additional 5-10 business days for delivery.

3. What payment methods do you accept?

Answer: We accept PayPal only.

4. How can I track my order?

Answer: Once your order is shipped, we will send you an email containing a link to track your order.

5. What if my order arrives damaged?

Answer: In the event that your order arrives damaged, please send a video or photo of the unboxing process to our dedicated support team at [email protected]. After reviewing the footage, Our team will respond to the customer within 24 working hours. For more detailed information, please refer to our Return and Refund Policy page.

6. Do you allow refunds for a change of mind? If so, how long do customers have to contact you?

Answer: Yes, we accept refunds for a change of mind. Customers must submit a refund request within 3 days of receiving the package.

7. How can I cancel the order?

Answer: There are two possible scenarios for order cancellation: – If the order is still being processed and has not been sent, you can request a cancellation and receive a refund within 24 hours of the request. – If the order has already been sent, please refer to our Return and Refund Policy page for detailed instructions.

8. Do you have gift packaging options?

Answer: Yes, we offer gift packaging options for your convenience.